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PRIVACY POLICY & TERMS AND CONDITIONS

Yuliya Raquel, Limited (further referred to as “Yuliya Raquel” or “Company”) is fully committed to protecting the privacy of our site visitors and customers. We promise to never disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for one of our garments to be delivered to you, carrying out credit and other security checks etc. We promise to never sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Yuliya Raquel website.

COOKIES

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognize your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

CATEGORY 1: STRICTLY NECESSARY COOKIES

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items. We track customer usage on the site and use heat map technology to drive analytics of our data to best serve our customers so we take cookies on other things such as browser choice, resolution, device information etc. This is only used in-house and never sold to third parties.

CATEGORY 2: PERFORMANCE COOKIES


This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. The data stored by these cookies never shows personal details from which your individual identity can be established.

CATEGORY 3: FUNCTIONALITY COOKIES

These remember choices you make, such as language. These are then used to give you a more personalized, appropriate experience. We also have cookies and server session technology in place to remember user currency options, the size of the screen choice and various settings such as shipping country and default language choice.

CATEGORY 3: FUNCTIONALITY COOKIES

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. Visit www.aboutcookies.org to learn more about cookies and how they can be controlled.

SECURITY MEASURES


The information you provide may be used to conduct anti-fraud checks, however, this is done only to protect your identity. We do not store our customer’s financial details. We use SSL across our website and take care of our server technology using cloud ecommerce systems such Woocommerce, PayPal and Stripe and other third party tools to ensure all our data is backed up daily and no data regarding payment is saved. Databases are also encrypted using SHA1 and beyond level algorithms to ensure no “snuffing” is done. We take measures against hacking attacks by using CDN providers. We only save a customer’s address, name and email.

ORDER CANCELLATION

YuliyaRaquel.com allows cancellation of an order within 24 hours from the time it has been placed. No cancellation can be made after this time. YuliyaRaquel.com will no longer cancel the order as its production has begun and costs incurred (fabrics, patternmaking, etc.).

REFUND AND RETURN POLICY

Upon receiving your order, you have 30 days to return an item for a refund or store credit. Please note that because these items are customized and made-to-order a 30% restocking fee (from the Original price) is applied to all refunds.
However if you choose to receive a store credit there will not be a restocking fee applied to your store credit. In all cases, the items returned must be in their original condition, unworn with tags attached. All goods will be inspected on return and any item in unsuitable condition will be rejected and returned to the customer. We reserve the right to refuse service to anyone abusing our return policy.

DELIVERY INFORMATION

The standard shipping within the USA on all retail orders is FREE. Please allow 30 days for your order to be custom sewn and delivered to the United States where it is going to be carefully checked for quality and additional 7 days to ship to your location. We offer worldwide international delivery to countries outside of the USA via DHL. The price of delivery will depend on your location and is calculated at the check out.

COMMUNICATION AND MARKETING

Following a purchase from us we may update you on our latest designs, site news and exclusive special offers via e-mail. You will also be given the opportunity to receive such communications from us when you register with YuliyaRaquel.com. All YuliyaRaquel.com members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking the “unsubscribe” button on your next e-marketing campaign. We collate data on our accumulative traffic figures but this is absolutely anonymous and we will never use personal data that exposes your identity.

THIRD PARTY SITES

Our site may contain links to and from the websites of advertisers, affiliates and other third parties. If you do follow a link to any other linking websites, please be aware that they are bound by their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We will never share your data with any of these affiliates.

CONTACT US

Yuliya Raquel Limited is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information, which Yuliya Raquel holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge. We would be delighted to answer any of your enquiries so please do not hesitate to contact our team via info@yuliyaraquel.com or by completing the form online.

DISPUTES AND DISPUTE RESOLUTION

YuliyaRaquel.com shall perform its obligations under these Terms and Conditions with reasonable skills and care. The Company places great value on customer satisfaction. You may contact us at any time using the contact details provided on the Site. We will attempt to address your concerns as soon as possible and will make our best effort to contact you on receipt of any relevant enquiry or complaint. In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us the order number that we assign you in the confirmation of your your order. Should you not have received any communication from us within five Business Days, please make further enquiries. In rare cases your emails may land in our spam folder or not reach us, or correspondence that we send to you may otherwise not have reached you.

FORCE MAJEUR

(Circumstances beyond The Company’s control)

The Company shall not be liable to you for any breach, hindrance or delay in the performance of these Terms attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen. Either you or the Company may terminate your order of a product or products by written notice to the other in the event that the Event of Force Majeure lasts for a period of two business days or more, in which event neither you nor we shall be liable to the other by reason of such termination (other than for the refund of a product already paid for by you and not delivered). If we have contracted to provide identical or similar products to more than one customer and are prevented from fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.

COPYRIGHT

Unless otherwise indicated, this Site and all content contained therein, including but not limited to text, photographs, images, icons, graphics, trademarks, trade names, logos and software (“Content”), is owned by Yuliya Raquel, Limited and protected by applicable law. You agree not to copy, publish, use, display, transmit, modify, transfer, sell, reformat, distribute, create derivative works from, or in any way exploit the Content without the Company’s prior written approval. In addition, any systematic or mechanized processes for harvesting information from this Site for any purpose are prohibited. Nothing contained in or on this Site should be construed as granting any license or right, by implication or otherwise, to use any of the Content at any time. Copyright 2017 Yuliya Raquel, Limited. All rights reserved. All celebrity images on www.yuliyaraquel.com are courtesy of Shutterstock, Google Images, Adobe Stock and Tumblr.
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